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Returns

Returns Policy

 

Our Returns Policy allows you to request a refund or exchange for any item purchased through our website within 14 days from the date of delivery.

However, please note that custom-made orders are non-refundable.

To be eligible for a refund or exchange, the item must be returned to us in its original packaging, unused, unassembled, and in a resaleable condition. Once our office and gaming chairs are assembled, they cannot be returned.

If you meet the above requirements, you can return the items directly to us or request a collection through one of our recommended courier companies, with a small charge for the collection. 

Regarding taxes and duties, if your order has been delivered to a country within the EU, we will refund all sales and taxes. However, customs duties and sales taxes are non-refundable through Furniture Online.

For customers outside of the EU, you may be able to recover these sums by contacting your local customs bureau, although this option may not be available for all countries.

If you have not received your items within 20 days of receiving the tracking link, please report it to us by email at ahblinds@hotmail.com or by calling our customer service team at 0208 810 0001.

If you wish to cancel your order, you can do so within 14 days of receiving the item. The item must be in a resalable condition, meaning it should be in its original packaging, unopened, and unused.

 

Terms & Conditions

 

What these terms cover:
These are the terms and conditions (T&C’s) on which we Ashley & Harry Blinds Ltd supply goods to you (the customer).

It is important to read and understand these terms as they provide information about our company, product provision, contract changes or termination, problem resolution, and other relevant details. Please review these T&C’s carefully before placing an order. If you believe there is an error in these terms, please contact our customer services team.

Information About Us and How to Contact Us:
- Company Name: Ashley & Harry Blinds Ltd
- Address: 48 Grays Lane, Downley, High Wycombe, England, HP13 5UG
- Contact Method: We may contact you by telephone or through email or postal address provided in your order. Please note that “writing” includes both email and postal communication.

Our Contract With You:
- Order Acceptance: We will accept your order by sending an order confirmation via text or email. Only at this point will a legally binding contract be established between you and us.
- Unaccepted Orders: If we are unable to accept your order, we will notify you in writing, and you will not be charged. This may occur if the stock is unavailable or if your debit or credit card payment is declined. We will inform you as soon as possible in such cases.
- Order Number: You will receive an order number for reference once it is assigned. Please use this number for efficient communication between us.

Our Products:
- Image Variations: The product images on our website are for illustrative purposes only. While we strive for accuracy, there may be slight variations due to differences in monitor displays. Your actual product may differ slightly from the images.

Your Rights to Make Changes:
- Change Requests: If you wish to make changes to your order, please contact us promptly. We will inform you if the requested changes are possible.

Depending on the nature of the change, such as price or timing, you will be asked to confirm your decision before proceeding. Please note that changes cannot be made once the goods have been dispatched.

To ensure the supply of products, we require specific information from you, such as your name, address, delivery address, email address, and payment details.

Failure to provide this necessary information will result in the inability to process your order. Please note that any delays or non-delivery caused by the lack of required information will not be our responsibility. 

Upon your signature at delivery, you will assume legal responsibility for the goods. Ownership of the goods will transfer to you once we have received full payment.

The delivery charge will be as stated on our company website, and we will inform you of the estimated delivery time during the order process. 

While we strive to deliver within the specified timeframe, please understand that delays beyond our control, such as courier delays, may occur. In such cases, we will make efforts to minimize the impact and will promptly communicate with you.

However, we will not be liable for delays caused by external events. In the event of a substantial delay, you may be eligible for a discount on the products.

If the courier is unable to deliver the goods on the first attempt, they will make a second attempt. If the second attempt is unsuccessful, you will be responsible for storage and transportation costs. Please ensure that you sign the delivery note upon receiving your order.

Under the Consumer Rights Act 2015, you have the right to terminate the contract under certain circumstances, such as receiving faulty or incorrectly described products. To end the contract, please inform us by contacting our customer services team via phone or email.

If you decide to end the contract, you must return the products to us in accordance with our Returns Policy. We will provide a refund for the full order amount, including delivery costs, using the original payment method or credit, subject to certain deductions.

Please note that refunds may be reduced if the returned goods are damaged and not resalable at their full value. Reasonable delivery costs incurred by you will be included in the refund.

We will process your refund as soon as possible, within 14 days of receiving the returned goods.

In the event of a contract breach:
We reserve the right to terminate the product contract by providing written notice if you fail to provide us with a reasonable opportunity to deliver the products to you or arrange for their collection from us within a reasonable timeframe.

Compensation for our incurred losses:
We have the option to deduct from your refund or request reasonable compensation to cover the costs we will bear due to the breach of the contract.

In case of product issues:
To report any concerns or inquiries regarding your order, please reach out to our customer service team at 0208 810 0001 or via email at ahblinds@hotmail.com.

Overview of your statutory rights:
As per the terms of this contract, we are obligated to provide products that meet the requirements outlined by law.

Refer to the section below for a brief summary of your essential statutory rights concerning the product. Your legal rights remain unaffected by these terms.

1. According to Section 2 of The Consumer Rights Act 2015, goods must meet certain criteria, which include being accurately described, suitable for a specific purpose, of satisfactory quality, and matching a sample or model seen.

2. If you want to terminate the contract and receive a refund, you can do so within specific time frames after the delivery of the goods:

3. Within 14 days: This applies to orders made on our website or over the phone, allowing for a “cooling-off period.”

4. Within 30 days: This applies if the goods are defective or do not meet the requirements outlined in Section 2 of the Act.

5. Within 37 days: This applies if you have requested a repair or replacement, allowing for a “waiting period.”

6. Within six months: If it is determined that the goods cannot be repaired or replaced, you are entitled to either a repair, credit note or refund.

7. Within six years: If you can provide evidence that the product was faulty at the time of purchase, you are entitled to a repair, credit note, or refund. It’s important to note that these time frames are in addition to your legal rights.

If you change your mind about an in-store purchase, you have 14 days after the purchase to return the unused goods to us with the original receipt. We will offer you an exchange or credit note.

In addition to your legal rights, you will have a 14-day period after purchasing items in-store to return them if you change your mind. Simply return the unused goods with the original receipt and we will offer you an exchange or credit note.

If you wish to exercise your legal rights to reject products, you can return them by post or allow us to collect them from you if they are unsuitable for posting.

You will be responsible for the costs of postage or collection. To arrange a return label or collection, please contact our customer services team at 0208 810 0001 or ahblinds@hotmail.com.

Regarding the price and payment, the price of the product will be indicated on the order page when placing your order and confirmed in our order confirmation.

While we strive to ensure the accuracy of the price, there may be rare occasions where a product is advertised at an incorrect price. Payment for your order must be made upon order, as we take instant payment for all orders and charge your credit or debit card before dispatching the products to you.

If you believe you have been incorrectly charged, please contact us promptly so we can address the issue.

We take responsibility for any foreseeable loss or damage you may suffer due to our failure to comply with these terms, subject to certain conditions. We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. However, in all other cases, our liability to you in relation to an order cannot exceed the value of that order. We are not liable for any indirect or consequential losses, and as we only supply products for private use, we have no liability for loss of profits or business loss.

We will use the personal information you provide to supply your order, process payment, and, with your permission, inform you of products we believe you would like. You can opt out of receiving such notifications at any time by contacting our customer services team. We will only share your personal information with third parties when required by law or with your express consent.

It is possible for us to transfer this agreement to another organization, but we will inform you in writing to ensure it does not affect your rights under the contract.

You are not permitted to transfer your rights or obligations to someone else. This contract is solely between you and us, and no other person has the right to enforce any of its terms.

If any part of this contract is found to be illegal, the remaining parts will continue to be in force. Our delay in enforcing this contract does not mean that you are exempt from fulfilling your obligations under these terms, nor does it prevent us from taking action against you at a later date.

These terms are governed by English law, and any disputes relating to them shall be exclusively decided by the English courts, unless you live in Scotland or Northern Ireland, in which case you may have the option to bring legal proceedings in the respective courts of those regions.

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